1. RE-ORDERING – Customers wishing to hire the same cleaner after day one, should place further orders with RENT A MAID’s management and NOT with our cleaner, as she/he may already have been assigned to another customer.
CANCELLATION – Customers will be required to pay a fee of half the daily tariff if an order for a cleaner is cancelled after 2pm on the day prior to the cleaner being assigned. A cleaner already assigned might not be reachable after this time. The cleaner is reimbursed for transport and time spent. Every effort will be made to contact the cleaner to avoid this charge. Should a cleaner not arrive for work, it is the customer’s obligation to notify RENT A MAID of the cleaner’s absence in order to avoid being invoiced for the day. Customers wishing to terminate the service are required to give RENT A MAID notice up to the 20th, which is the last day of the sales month.
PAYMENT TERMS – Customers are required to pay the company and not the cleaner. Since RENT A MAID’s sales month runs from the 21st of the current month to the 20th of the following month, regular customers should please ensure that payment forthe full month reaches our banking account by the 30th (nine days after the 21st). Note that the service could be suspended if payment does not reach RENT A MAID by the 30th. Effectively, customers will receive credit from the 21st to the 30th and pay in advance from the 1st to the 20th. Customers’ accounts may remain in credit for days on which the service was not supplied and for which they have paid in advance, or a refund can be requested. New customers, once-offs and casual customers are required to PAYIN FULL INADVANCE for all days up to and including the 20th.
CASH DEPOSITS ARE NOT ACCEPTED – To avoid an invoice from RENT A MAID to recover bank charges on a cash deposit, an electronic transfer is the required method of payment. Please e-mail your proof of payment to our offices.
PLACEMENTS – Customers are requested NOT TO OFFER EMPLOYMENT to our staff. Since the screening process and training of every RENT A MAID cleaner is thorough and costly, a placement fee of R10 000 will be charged. Should a customer / previous customer purposefully conceal the fact that a RENT A MAID staff member has been, or is being privately employed by that customer or another member of his/her family on a full-time or casual basis, whether that employee is still currently employed by RENT A MAID or has resigned or absconded, or is being hired from a competitor within a period of 6 months from the last day on which that customer hired that RENT A MAID employee, RENT A MAID will charge the placement fee of R10 000. Customers areURGED TO NOTIFY RENT A MAID of any employment intentions, to avoid an investigation if it is suspected that an undisclosed placement has occurred. RENT A MAID reserves the right to carry out an investigation if it is suspected that a cleaner might be working privately for a customer / previous customer while in RENT A MAID’s employ, or if a customer discontinues use of the service and this coincides with that cleaner absconding or resigning shortly thereafter.
6. OUTSTANDING PAYMENTS AND PLACEMENT FEES – In the event that a debt / placement fee is not paid timeously, the customer will be liable for interest thereon at 2% per month from invoice date, as well as all tracing and/or legal costs incurred by RENT A MAID on attorney and own client basis, once the debt is handed over to its attorneys for collection.
INDEMNITY – RENT A MAID hires its employee to a customer at that customer’s risk and thus accepts no liability for damages or losses. Although staff is well screened prior to employment and thefts seldom occur, RENT A MAID will supply all necessary info if theft is suspected. Despite Rent A Maid’s willingness to prosecute to maintain credibility, the SA Police insists on the “victim” (customer) laying the charge. The customer also indemnifies RENT A MAID against any claim which might arise.
RENT A MAID reserves the right to increase fees annually on 21 March. Such changes will override the fees and conditions prevailing when a customer first registered as a service user with RENT A MAID.
Rent A Maid SA was founded in the 1980’s as a response to the ever-increasing need for outsourced cleaning services in South Africa. We are an industry leading home and business cleaning company with 25 successful branches and franchises nationwide. We currently employ around 500 staff members, and our head office is situated in Hillcrest, KwaZulu-Natal.